IT support in Curitiba for businesses
Keep your team working with on-site support in Curitiba and the metropolitan region, alongside remote service. Mira handles tickets, computers, networks and servers, with preventive maintenance, backup, security and a contractually defined SLA.
- Guaranteed SLA with response time under 15 minutes
- Microsoft, AWS and Google Cloud certified team
- 24/7 proactive monitoring of all infrastructure
- On-site and remote support in Curitiba and region
Support with humanized service
Active monitoring and consulting close to your team.
Guaranteed SLA
Contracts with clear and measurable service levels
NOC 24/7
Operations center monitoring your infrastructure
LGPD
Processes in compliance with legislation
ISO 27001
Information security best practices
How to hire IT support in Curitiba
We define service around your company's environment, users' routines and the systems that need to remain available.
On-site and remote support
The help desk receives and tracks tickets. When a request requires a technician on site, we arrange service in Curitiba and the metropolitan region according to the contract.
Meet companies served by MiraContractual scope and SLA
Tell us about your users, computers, servers and locations. The proposal defines included services, coverage hours and deadlines by priority.
Request an IT assessmentTeam support or full management
Support can complement your internal team. To hand over infrastructure, security and day-to-day IT management, explore our outsourcing model.
Explore IT outsourcing in CuritibaIs your company suffering from any of these problems?
Companies without specialized IT support face risks that directly impact revenue and operations.
Systems down
Every hour of downtime can cost thousands in lost productivity and business opportunities.
Security threats
Ransomware, intrusions and data leaks can disrupt operations. Verified backups, access controls and endpoint protection help reduce these risks.
Reactive IT, not proactive
Recurring failures take up your team's time. Preventive maintenance and monitoring help identify problems before they affect operations.
Overloaded team
Employees wasting time on IT issues instead of focusing on strategic business activities.
Our Technical Support Services
Preventive Network and Hardware Management
Proactive monitoring and maintenance of all infrastructure to prevent failures and ensure optimal performance.
Network Infrastructure Management
Comprehensive support for switches, routers, cabling, corporate Wi-Fi and network segmentation.
Servers and Virtualization
Deployment, management and maintenance of physical and virtual servers with preventive monitoring.
Cloud Migration and Management
Secure migration to AWS, Azure or Google Cloud with ongoing management and cost optimization.
Firewall and Network Security
Next-generation firewall deployment and management, VPN, IDS/IPS and security policies.
Backup and Disaster Recovery
Automated local and cloud backup solutions with periodic restore tests and DR planning.
Ticketing System and SLA
Support organized by priority, history and agreed response times to make service predictable.
Business Continuity
Data replication, automatic failover and contingency plans to keep your operation running in any scenario.
How We Take Care of Your IT
A complete approach that goes beyond firefighting. We act proactively to ensure your infrastructure runs at peak performance.
Diagnosis and Resolution
Quick identification and resolution of hardware, software, network failures in both physical and cloud environments.
Preventive Maintenance
Implementation of updates, backups and measures to prevent future failures on local servers and cloud platforms.
User Support
Agile service to employees with guidance on correct system usage, whether local or cloud-based.
Installation and Configuration
Implementation and integration of new software, hardware and networks in both local and cloud environments.
Training and Qualification
Customized training for efficient and safe use of local and cloud solutions.
Proactive Monitoring
24/7 continuous monitoring of the entire IT environment to identify and fix problems before they impact operations.
Service Modalities
Total flexibility to serve your company in the most efficient way: fixed support contract or an hourly package.
On-site Support
Specialized technicians at your company for diagnostics, repairs and installations. Service in Curitiba and metropolitan area.
Remote Support
Quick resolution via secure remote access. Ideal for software issues, configurations and user guidance.
24/7 Support
Continuous service for critical demands. Uninterrupted monitoring with on-call team for immediate response.
Hourly Support
Pay only for the hours you use, no long-term contract. Ideal for one-off needs or to try our service before committing to a plan.
We Serve All Business Segments
Regardless of your sector - our team is prepared to serve companies with 5 to 1000+ machines, offering scalable and customized solutions.
Industry
Automation and critical infrastructure
Healthcare
Compliance and high availability
Commerce
POS, ERP and continuous operation
Services
Productivity and collaboration
Education
Platforms and connectivity
Legal
Security and confidentiality
Hybrid Environments: Cloud + On-premise
We manage your complete infrastructure - on-premise servers, cloud (AWS, Azure, Google Cloud) or hybrid environments. We ensure perfect integration between environments with optimized security and performance.
Microsoft Azure
AWS
Google CloudWhy Companies Choose Mira
Concrete results that directly impact your business performance:
Increased Productivity
Preventive maintenance and ticket follow-up to reduce interruptions to on-premises and cloud systems.
Predictable Costs
Contractually defined scope and pricing to plan your support budget and assess what suits your operation.
Information Security
Multi-layer protection with firewall, managed antivirus, automated backup and access policies.
User Follow-up
Personal service, clear communication and ticket history so your team can follow each request through to resolution.
Competitive Advantage
Access to the latest technologies without internal training investment. Your IT always up to date.
Focus on Your Business, IT is on Us
Over 100 companies already trust Mira Sistemas to take care of their IT infrastructure. With a certified team, mature processes and guaranteed SLA, you can focus on business growth while we handle all the technology.
See Mira as an IT company in CuritibaFrequently asked questions about IT support in Curitiba
What companies usually ask before signing a support contract.
Do you provide on-site technical support in Curitiba?+
Yes. We serve businesses in Curitiba and the metropolitan region with on-site and remote support. Equipment, network and server issues requiring a visit are scheduled according to the priority, coverage and SLA of the contract.
How much does business IT support cost?+
Pricing depends on users and devices, infrastructure, coverage hours and included services. We offer recurring contracts and hour packages for occasional requests. Request an IT assessment for a proposal suited to your environment.
What is the difference between IT support and technical assistance?+
Technical assistance is usually a one-off job: something breaks, someone fixes it, and that is the end of it. IT support is an ongoing contract with tickets, SLA, monitoring and prevention. We do both, but for a company the contract is normally cheaper than the sum of one-off visits.
Do you serve companies outside Curitiba?+
Yes. Remote support covers companies anywhere in Brazil and solves most tickets in the first contact. On-site technicians cover Curitiba and its metropolitan region.
What is included in the IT support contract?+
Ticketing with SLA, end-user support, server and network management, proactive monitoring, backup verification, managed antivirus and preventive maintenance. Firewall, cloud and larger projects are scoped separately and always agreed upfront.
Can I hire without a monthly contract?+
Yes. We also work with prepaid hour packages with no lock-in — the usual way to try the service before committing to a plan.
How fast do you respond to a ticket?+
Average first response is under 15 minutes, and every priority level has a deadline set in the contract. A critical ticket with the operation down goes to the front of the queue.
Do you support Linux and Windows servers?+
Both, physical or virtualized, on-premises or in the cloud (AWS, Azure and Google Cloud). We also handle virtualization, replication and disaster recovery planning.
Do I have to hand over my whole IT operation?+
No. Many companies start with support and keep the staff they already have. When the decision is to hand over the full operation, the model is IT outsourcing.
Ready for IT that actually works?
Schedule a no-obligation conversation with our specialists and discover how Mira can transform your company's IT.