Centralized service
Help desk
Our service desk receives, prioritizes and follows user tickets through resolution, with history, SLA and remote support.
Best for expanding capacity without growing the in-house team.
Over 20 years transforming companies through technology
IT support in Curitiba for businesses that can't afford downtime
On-site and remote support for businesses and industrial operations through help desk, dedicated staff or a hybrid model, with SLA, monitoring, backup and security.
- You talk to a real technician, not a generic call center
- Tickets followed through to resolution, with history and SLA
- On-site support in Curitiba when remote isn't enough
- A team that knows your environment, not rotating staff
Support with human service
Active monitoring and consulting close to your team.
Why Choose Us
Why does Mira Sistemas stand out in Curitiba?
With over 20 years of history, we are a reference in IT support, DevOps and system development. Our certified team offers differentiated service that few competitors can match.
20+ Years of Proven Experience
More than two decades in the Curitiba market, evolving with the technological needs of companies in Paraná and Brazil.
Humanized Service
Team trained for on-site and remote service with clear language and close customer support. We are not just technicians, we are partners.
Complete IT Outsourcing
Take complete control of your IT infrastructure. We manage from 5 to 1000+ machines with the same dedication and professionalism.
Certified Team
Professionals with recognized certifications ensure best practices in every project and service.
Custom Development
Software factory with agile methodologies. We develop customized solutions that truly meet your business needs.
DevOps and Automation
We implement modern DevOps practices, CI/CD and automation to increase productivity and reduce operational costs.
IT for industrial operations
IT support that keeps pace with your operation
We support industrial environments with a structure tailored to operational criticality, ticket volume and your in-house team. You choose how our specialists join your operation.
- SLA and priorities defined by operational criticality
- Remote support and planned on-site presence
- Flexible scope across users, infrastructure and locations
Dedicated presence
Staff allocation
A Mira specialist works at your location, close to users and local routines, backed by our technical organization.
Best for high volume or recurring on-site needs.
Integrated coverage
Hybrid model
The help desk handles triage and remote resolution while the allocated specialist takes on-site and critical demands.
Best for combining scale, speed and operational knowledge.
Certifications
Solid and Certified Company
Over 20 years of experience with certified professionals and strategic partners of the main technology brands in the market.
Microsoft Partner
Certified Microsoft partner for cloud and infrastructure solutions
Certified Professionals
Team with certifications in AWS, Azure, Linux, networking and security
ISO 9001
Certified processes to ensure quality and excellence
LGPD Compliance
Compliant with the General Data Protection Law
Competitive Advantages
- The only company in Curitiba with over 20 years focused on humanized service
- Differentiated on-site service that large consultancies don't offer
- Flexibility to serve companies with 5 to 1000+ machines
- Local team that understands the needs of companies in Paraná
Technical Support and IT Outsourcing
Over 20 years providing excellent technical support in Curitiba. Humanized, on-site and remote service for companies with 5 to 1000+ machines. We have the structure and experience to meet your company's needs.
- On-site service in Curitiba and remote for all of Brazil
- Complete outsourcing from help desk to strategic IT management
- Proactive 24/7 monitoring with state-of-the-art tools
- Customized SLA according to company size and needs
- Asset management, backup, security and compliance
Software and Systems Development
Our software factory has been developing custom solutions for over 20 years. Experienced team in various technologies and agile methodologies to create web, mobile and desktop systems that really make a difference in your business.
- More than two decades developing corporate systems
- Multidisciplinary team with analysts, developers and UX designers
- Agile methodologies with continuous deliveries and total transparency
- Complex integrations with legacy systems and ERPs
- Guaranteed post-implementation maintenance and support
DevOps and Cloud Infrastructure
We implement modern DevOps practices, automation and cloud computing for companies that want to scale securely. Experience with AWS, Azure, Google Cloud and hybrid infrastructure to optimize costs and performance.
- Cloud migration with detailed planning and zero downtime
- Deploy automation with professional CI/CD pipelines
- Advanced monitoring and application observability
- Cost optimization in cloud infrastructure
- Consulting on scalable solution architecture
Outsourced support
IT support sized to your operation
Choose the level of support that fits your moment. No strings attached: we start with an assessment of your environment and adjust the scope from there.
Essential Support
Small offices · 5 to 20 machines
For those who need reliable IT without keeping an in-house team.
- Remote help desk during business hours
- On-site support in Curitiba on demand
- Managed antivirus, updates and backup
- Response SLA defined in contract
Most chosen
Managed IT
Growing companies · 20 to 100 machines
To stop firefighting and bring predictability to your operation.
- Everything in Essential, plus 24/7 proactive monitoring
- Management of servers, networks and cloud
- Security policy, patches and asset inventory
- Monthly reports and priority SLA
Full Outsourcing
Mid to large size · 100 to 1000+ machines
For operations that can't stop and treat IT as an advantage.
- Everything in Managed IT, plus strategic management (CIO as a service)
- Dedicated team and recurring on-site support
- Advanced security, compliance and data protection
- Business continuity and custom enterprise SLA
Dúvidas Frequentes
Perguntas frequentes sobre suporte de TI em Curitiba
Tire suas dúvidas sobre nosso suporte técnico e terceirização de TI para empresas.
Vocês atendem suporte de TI presencial em Curitiba?+
Sim. Nosso suporte de TI em Curitiba atende empresas de forma presencial e remota, também na região metropolitana. Quando o remoto não resolve, o atendimento presencial é organizado conforme a necessidade e o contrato.
Como escolher entre as empresas de TI em Curitiba?+
Compare tempo de mercado, atendimento presencial, SLA definido em contrato e a amplitude dos serviços oferecidos. Veja o que uma empresa de TI em Curitiba precisa entregar e por que mais de 120 empresas mantêm contrato ativo com a Mira Sistemas.
Como funciona a terceirização de TI da Mira Sistemas?+
Assumimos a gestão completa da sua infraestrutura de TI — de 5 a mais de 1000 máquinas — com suporte, monitoramento, backup, segurança e SLA definido em contrato, para você focar no seu negócio.
Qual é o prazo de atendimento (SLA) dos chamados?+
Trabalhamos com SLA acordado em contrato. Cada chamado é registrado, acompanhado e tem histórico até a solução — você fala com técnico de verdade, não com call center genérico.
Vocês atendem empresas fora de Curitiba?+
Sim. Além de Curitiba e região metropolitana, atendemos clientes em todo o Brasil de forma remota, e presencialmente conforme o contrato e a localidade.
Além de suporte, a Mira Sistemas desenvolve software?+
Sim. Somos também fábrica de software e oferecemos DevOps e cloud (AWS, Azure e Google Cloud), com mais de 20 anos de experiência no mercado.
Como faço para contratar ou pedir um diagnóstico de TI?+
É só falar com a gente pelo WhatsApp (41) 3296-1010 ou pela página de contato. Fazemos um diagnóstico inicial e montamos a proposta no tamanho da sua operação.
Get Started
Over 20 years of experience at your fingertips
Discover why companies in Curitiba and all over Brazil trust Mira Sistemas. Schedule a no-obligation conversation and receive a personalized diagnosis of your IT infrastructure or development project.
ISO 9001 Certified
Response within 24h
120+ Active Clients