Business IT support since 1998
IT support in Curitiba for businesses that can't afford downtime
On-site and remote support for businesses and industrial operations through help desk, dedicated staff or a hybrid model, with SLA, monitoring, backup and security.
- 1998
- Year founded, in Curitiba
- 120+
- Companies with an active contract today
- 24h
- To reply to your assessment request
What we do
Three areas, one provider: no need to coordinate different vendors for infrastructure, software and cloud.
IT support and outsourcing
Help desk, monitoring, backup and security for companies with 5 to over 1,000 machines, with a contractual SLA.
- Remote and on-site support in Curitiba and metro area
- Server and network monitoring
- Asset management, backup and antivirus
Software development
Custom web, mobile and desktop systems, from requirements to maintenance after delivery.
- Custom business systems
- Integration with ERPs and legacy systems
- Maintenance and evolution after go-live
DevOps and cloud
Migration, automation and infrastructure management on AWS, Azure and Google Cloud.
- Planned cloud migration
- CI/CD pipelines and deploy automation
- Cloud cost review and reduction
Outsourced support
IT support sized to your operation
Choose the level of support that fits your moment. No strings attached: we start with an assessment of your environment and adjust the scope from there.
Essential Support
Small offices · 5 to 20 machines
For those who need reliable IT without keeping an in-house team.
- Remote help desk during business hours
- On-site support in Curitiba on demand
- Managed antivirus, updates and backup
- Response SLA defined in contract
Managed IT
Growing companies · 20 to 100 machines
To stop firefighting and bring predictability to your operation.
- Everything in Essential, plus 24/7 proactive monitoring
- Management of servers, networks and cloud
- Security policy, patches and asset inventory
- Monthly reports and priority SLA
Full Outsourcing
Mid to large size · 100 to 1000+ machines
For operations that can't stop and treat IT as an advantage.
- Everything in Managed IT, plus strategic management (CIO as a service)
- Dedicated team and recurring on-site support
- Advanced security, compliance and data protection
- Business continuity and custom enterprise SLA
New · One-time support
Need support just once? Book a one-time visit
For those without a monthly contract with Mira: pick a day, pay online and wait for our technician. No lock-in, no red tape.
Book one-time support1.Pick a day
Check the schedule and book the time that works for you.
2.Pay online
Fast and secure payment right in the booking flow.
3.Get support
Our technician assists you on the scheduled date.
IT for industrial operations
IT support that keeps pace with your operation
We support industrial environments with a structure tailored to operational criticality, ticket volume and your in-house team. You choose how our specialists join your operation.
Build a model for my operationHelp desk
Our service desk receives, prioritizes and follows user tickets through resolution, with history, SLA and remote support.
Staff allocation
A Mira specialist works at your location, close to users and local routines, backed by our technical organization.
Hybrid modelMost flexible
The help desk handles triage and remote resolution while the allocated specialist takes on-site and critical demands.
Why companies choose Mira Sistemas
Facts you can check before hiring us.
Credentials
Microsoft Partner
Microsoft partner for cloud and infrastructure
Certified team
AWS, Azure, Linux, networking and security
ISO 9001
Quality-certified processes
LGPD
Compliant with Brazil's data protection law
In Curitiba since 1998
Over 20 years serving companies in Curitiba and its metropolitan area. Today more than 120 companies have an active contract with us.
A fixed team, not a call center
Your company is served by the same team, who knows your environment and keeps a history of every ticket.
On-site when needed
Remote support solves most tickets. When it doesn't, a technician goes to your site in Curitiba or the metro area: São José dos Pinhais, Araucária, Pinhais, Colombo, Campo Largo and more.
From 5 to over 1,000 machines
From small offices to industrial plants, via help desk, dedicated technician or a hybrid model, with a contractual SLA.
Social proof
What teams say about our IT support in Curitiba
Feedback from managers and teams that moved from firefighting to predictable operations.
“We used to improvise every week. Now every ticket has an owner, a deadline and a history. Operations no longer depend on a single person.”
Administrative manager
Services company · Curitiba
“On-site support when remote wasn't enough made the difference. A technician was at the plant the same day and production came back online.”
Maintenance supervisor
Manufacturing · Metro Curitiba
“We switched from hourly calls to an SLA contract. Costs became predictable and critical incidents dropped clearly.”
Managing partner
Accounting firm · Curitiba
Frequently Asked Questions
Frequently asked questions about IT support in Curitiba
Answers about our technical support and IT outsourcing for businesses.
Do you provide on-site IT support in Curitiba?+
Yes. Our IT support in Curitiba serves businesses on site and remotely, including the metropolitan region. When remote support can't solve it, on-site service is arranged according to need and contract.
How do I choose between IT companies in Curitiba?+
Compare time in the market, on-site support, an SLA defined in contract and the range of services offered. See what an IT company in Curitiba should deliver and why more than 120 companies keep an active contract with Mira Sistemas.
How does Mira Sistemas' IT outsourcing work?+
We take over the full management of your IT infrastructure — from 5 to more than 1000 machines — with support, monitoring, backup, security and a contractual SLA, so you can focus on your business.
What is the response time (SLA) for tickets?+
We work with an SLA agreed in contract. Every ticket is logged, tracked and kept in history until it is solved — you talk to a real technician, not a generic call center.
Do you serve companies outside Curitiba?+
Yes. Besides Curitiba and the metropolitan region, we serve clients throughout Brazil remotely, and on site depending on the contract and location.
Besides support, does Mira Sistemas develop software?+
Yes. We are also a software house and offer DevOps and cloud (AWS, Azure and Google Cloud), with more than 20 years of market experience.
How do I hire you or request an IT assessment?+
Just reach us on WhatsApp +55 41 3296-1010 or through the contact page. We run an initial assessment and put together a proposal sized to your operation.
Start with an assessment of your IT
Tell us how your operation works today: how many machines, where they are and what breaks most often. We reply within 24h with next steps and a proposal sized to your company, no strings attached.